Inter Valley Health Plan Uses Manifest MedEx To Access Longitudinal Patient Records and Streamline Concurrent Review

As a non-profit Medicare Advantage organization, Inter Valley Health Plan (IVHP) has been serving members throughout the Los Angeles, San Bernardino, Riverside, and Orange counties since 1979. IVHP’s mission is to provide exceptional health coverage by providing high-touch care to its member population, which includes health education and wellness programs for the community and dedicated teams of medical and administrative professionals that serve as the backbone of the health plan.

IVHP is committed to ensuring their members get timely, appropriate care and continually strives to provide the best member experience. One example is the Benefits & Eligibility (B&E) team, who wanted to streamline internal intake processes for hospital notifications to improve utilization review.