FAQs for Participants Answers to common opt-out questions
Currently individuals can choose to opt-out of the MX network in two ways:
- Individuals can request to opt-out through their healthcare providers which is communicated to MX using a confidentiality flag in their ADT feed.
- Individuals can opt-out directly through MX by either using an online form on the MX website or calling MX’s 800 number, 1 (800) 490-7617.
As of October 15, MX is changing to a centralized opt-out process.
Patients who want to opt-out can opt-out directly with MX by either using the online form on the MX website (https://www.manifestmedex.org/opt-out) or by calling MX at 1 (800) 490-7617.
In the event that providers want to assist patients with the centralized opt-out process, they may complete the opt-out form for the patient, obtain the patient’s signature, and submit the form at: email@example.com
MX will implement the new process on October 15, 2019. This means that as of October 15, providers should direct individuals who are interested in opting-out directly to the MX website or by calling MX.
MX will no longer process confidentiality flags contained in ADT feeds once this change becomes effective. Sending confidentiality flags in ADT feeds will NOT opt the individual out of the MX system.
Yes, MX will continue with its current process whereby it receives data from plans and providers for opted-out individuals, but restricts access to all data for opted-out individuals beyond demographics and opt-out status unless and until the individual opts back in.
Managing the opt-out process centrally at MX will help ensure that individuals understand that the opt-out request applies to their data from all MX participants. Central processing also helps lessen the possibility that technical or workflow issues get in the way of honoring the individual’s request. This new process also lessens the training and workflow burden for healthcare organizations.
Yes. Materials used by providers to notify individuals about MX and its opt-out policies will need to be updated to direct individuals solely to MX’s website and phone number to opt-out directly through MX. To assist with this communication, MX has updated the brochure and sample language previously provided available at https://www.manifestmedex.org/opt-out/resources.
MX will make these materials available online at: https://www.manifestmedex.org/opt-out/resources.
If the individual has a cell phone, the provider can suggest that the individual call 1 (800) 490-7617 to speak with someone at MX to opt-out, or go online and complete MX’s online form at: https://www.manifestmedex.org/opt-out. With the patient’s permission, providers may also complete the opt-out form with the patient, obtain the patient’s signature and submit the form to MX on behalf of the patient. In all cases, the opt-out is effective immediately.
A provider may also send in the opt-out form on behalf of the patient. The opt-out should be submitted to: firstname.lastname@example.org.
No. All previous opt-outs will be honored regardless of whether they were submitted through a healthcare provider or directly to MX.
No. The current process to opt back in is for a patient to complete the MX online form at https://www.manifestmedex.org/opt-out and this process is not changing.
Yes, MX may change operational processes to reflect practical considerations. By centralizing the opt-out process, the operational change will help lessen the possibility that technical or workflow issues get in the way of honoring the individual’s request. This new operational process will lessen the training and workflow burden for healthcare organizations.